Frequently Asked Questions

Got Questions? We’ve Got You Grounded. Everything you need to know about how Inner Grounding works, how to use it, and why people love it.

Product & Ingredients

What is grounding or earthing, and how does it work?

Grounding, also called earthing, is the process of reconnecting to the Earth’s natural energy through direct contact with the ground or via grounding products. It helps balance the body’s electrical charge, which may reduce inflammation, improve sleep, and support stress relief.

Do I need to be barefoot or touching the mat directly for it to work?

Yes, for grounding to work effectively, your bare skin should be in direct contact with the mat. This allows the Earth's energy to flow into your body, helping you experience the full wellness benefits of grounding.

Can I use the mat while sleeping, working, or relaxing?

Yes, the grounding mat is designed for versatile use. You can use it while sleeping, working at your desk, or relaxing at home—anytime you're in contact with it, you're reaping the benefits of grounding.

How long should I use the grounding mat each day?

There’s no strict time limit, but using the mat for at least 30 minutes a day can provide noticeable benefits. The longer and more consistently you use it—whether during sleep, work, or rest—the better the potential results.

What’s Included

What comes in the Inner Grounding Mat package?

Each Inner Grounding Mat package includes a premium conductive grounding mat, a grounding cord to connect to a wall outlet and a setup guide.

Does it come with everything I need to start grounding right away?

Yes, your Inner Grounding Mat package includes everything you need to get started immediately—just plug it in, connect the mat, and you’re ready to ground

Orders & Shipping

How do I place an order?

Simply visit our website, choose your grounding mat, click “Add to Cart,” and follow the checkout prompts to complete your purchase securely.

Do you ship internationally?

Yes, we ship worldwide with reliable carriers. Orders are processed quickly, include tracking, and all duties and taxes are covered—so there are no surprise fees at delivery.

How long will my order take to arrive?

Orders are usually processed within 1–2 business days. Delivery times vary by location but typically take 3–7 business days within Australia and 7–14 business days for international orders. Tracking is provided once your order ships.

Returns & Support

What’s your return or refund policy?

We offer a 90-day return policy. If you're not satisfied, simply return the item in its original condition. Refunds are processed once we receive and inspect the item. Return shipping is covered if the item is faulty or incorrect.

How do I request a return or exchange?

To request a return or exchange, simply email our support team with your order number and reason for the return. We’ll guide you through the next steps and provide the return address.

Still have questions?

We’re just a click away. If you didn’t find what you were looking for, head to our Contact Us page or reach out directly — we’re always happy to help!

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Designed for the modern remote lifestyle—aesthetic, easy to use, and backed by science.

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